4 Customer Service Mistakes to Avoid

Posted on: June 23, 2017 by Goodrich & Watson

As a retailer, your customers are the backbone to your success. Quality customer service is invaluable to your business not only to uphold your reputation, but to keep people coming back. In the age of automation, it can be easy to overlook some key components that result in a more positive customer experience, so we […] Read More

Building a Successful Online Retail Store

Posted on: February 10, 2017 by Goodrich & Watson

In today’s immensely digital landscape, not having a website is essentially letting your business die. As the majority of customers are acquired and maintained virtually, having a sleek and modern website to promote your goods is a must. As we explore the components that make for a great website and, in turn, a great online […] Read More